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\u00a0<\/span><\/p>\n Status: 18 May 2024<\/span><\/p>\n \u00a0<\/span><\/p>\n By using the website (\u201c<\/span>Website<\/b>\u201d) or the Apps (\u201c<\/span>App<\/b>\u201d) of Latch GmbH (\u201c<\/span>Latch<\/b>\u201d, \u201c<\/span>We<\/b>\u201d or\u201c<\/span>Us<\/b>\u201d) you agree to the current version of the General Terms and Conditions (\u201c<\/span>GTC<\/b>“), of the <\/span>Data Protection Policy<\/span><\/a> (including the applicable cookie guidelines), the <\/span>User Guideline<\/span><\/a> as well as the other provisions that apply to certain products or services of Us. The use of the WebsiteE and\/or App is therefore always subject to these GTC, <\/span>Data Protection Policy<\/span><\/a> (including the applicable cookie guidelines), the <\/span>User Guideline<\/span><\/a> as well as the other provisions that apply to certain products or services of Us. You should therefore read all these documents and terms carefully before using the Website and\/or App, creating a user account with Us or using Our products and services. If you do not agree with the GTC or do not want to adhere to them, then you can no longer use the Website, App or Our products and services.<\/span><\/p>\n The GTC are subject to change. You should therefore read them regularly and check for updates.<\/span><\/p>\n We have the right to change these GTC at any time and without notice. We will announce any significant changes to these GTC and then update the GTC. In certain cases, We will inform you directly about changes to the GTC (e.g. by email). However, you are responsible for regularly checking these GTC for changes. If you do not (or no longer) agree with the current version of these GTC, then you can no longer use the Website, App our Our products and services.<\/span><\/p>\n <\/b><\/p>\n Before you create a user account with Us, you must ensure that you are allowed to use the Website and\/or App. You can only create a user account with Us if you meet all of the conditions below. When you create a user account with Us, you ensure to Us that:<\/span><\/p>\n If at any time you are no longer able to comply with all of the above conditions, you may no longer use the Website, App or Our products and services. In this case, you must delete your user account immediately. We have the right to deny, block or delete your access to the Website and\/or App as well as your user account for the Website and\/or App at any time and without warning if We believe that you are not complying with these GTC.<\/span><\/p>\n You further agree that:<\/span><\/p>\n If at any time you are no longer able to meet all of the above conditions, you may no longer use the Website and\/or App. In this case, you must delete your user account immediately. We have the right to deny, block or delete your access to the Website and\/or App as well as your user account for the Website and\/or App at any time and without warning if We believe that you are not complying with these GTC.<\/span><\/p>\n <\/b><\/p>\n <\/b> It is important that you understand your rights and obligations in relation to content on the Website and\/or App. This also includes content that you publish on the Website and\/or App. When using the Website and\/or App, you will publish content and have access to content from Us or other users. For the purpose of the GTC, content means all texts, messages, images, videos, audio files or other information or data that are processed in any form as part of the Website and\/or App.<\/span><\/p>\n <\/b><\/p>\n We prohibit you from uploading, sharing or otherwise processing the following content on Our Website and\/or App – content that:<\/span><\/p>\n If the above provisions are violated, We have the right to block or delete user accounts at any time and without warning and to deny users access to Our Website and\/or App.<\/span><\/p>\n <\/b><\/p>\n You are responsible and liable for your own actions and content. Therefore, you agree to indemnify and hold Us harmless from any claims or actions related to your own content or actions.<\/span><\/p>\n You ensure that your content is accurate and truthful. This also includes all content that you publish via third parties on the Website and\/or App. All your content must be consistent with the purpose and intent of the Website and\/or App. You bear the risk for all your content. Your account is visible to other users, so you should be careful about what content you post. We would like to point out that We cannot with 100% certainty prevent your user account from being shared with third parties in violation of the GTC.<\/span><\/p>\n You ensure that you have the necessary rights for all of your content to publish it on the Website and\/or App. We can generally check a large part of your content. We have the right to close off, block, delete or store content for evidence purposes at any time and without warning. We have no obligation to show or publish your content on the Website and\/or App.<\/span><\/p>\n <\/b><\/p>\n The other users can also publish content on the Website and\/or App. This content belongs to the person who published the content. You have no rights to content posted by other people. You may only process or use content from other users within the scope of the purposes and intention of the Website and\/or App, to communicate with other users or to meet other users. Otherwise, you may not use content from other users – unless We give you written consent to do so in advance.<\/span><\/p>\n <\/b><\/p>\n All content from Us, such as texts, logos, graphics, sounds, images and other intellectual property belongs solely to Us or the legitimate owner according to the applicable license. All Our content is protected by copyright and other rights under applicable law. You only have the right to use content from Us in accordance with the GTC – all other rights belong exclusively to Us.<\/span><\/p>\n <\/b><\/p>\n We grant you a non-exclusive, non-sublicensable, non-transferable, global, revocable and, where applicable, royalty-free license to use the Website and\/or App in accordance with the purpose and intent of the Website and\/or App and in accordance with the GTC. Your right of use may be revoked by Us at any time and without warning if you violate the GTC or for other relevant reasons.<\/span><\/p>\n <\/b><\/p>\n Basically, the content you publish on the Website and\/or App belongs to you. You grant Us certain rights with respect to your content in accordance with the GTC.<\/span><\/p>\n When you create a user account, you grant Us a global, transferable, royalty-free and sub-licensable right to host, store, copy, use, duplicate, adapt and publish your content on the Website and\/or App . Furthermore, We have the right, but not the obligation, to make so-called take-down reports to third parties for you if your content is published by third parties who are not authorized by Us to do so.<\/span><\/p>\n We may share your data, content or user account with authorized third parties or authorities, subject to applicable data protection requirements. Further information on the processing of personal data can be found in the <\/span>Data Protection Policy<\/span><\/a>.<\/span><\/p>\n <\/b><\/p>\n We stand for a positive and respectful interaction. We expect this positive and respectful treatment from all users. We do not tolerate inappropriate content or behavior \u2013 either on or off the Website and\/or App.<\/span><\/p>\n We encourage you to immediately report inappropriate content or behavior from other users. You can make reports <\/span>here<\/span><\/a> or in the App. We take all reports extremely seriously, follow up on these reports and investigate them appropriately. Reports may be passed on by Us to authorized third parties or authorities. Furthermore, We may block or delete user accounts at any time and without warning and prevent people from creating a new user account if there is a corresponding violation of the GTC and \/ or We consider this to be necessary to protect and ensure the security of other users, the Website or App. We do all of this in accordance with applicable laws and regulations. Therefore, We only share with you data and information that does not violate applicable laws and regulations – this includes data about your own user account. Further information on the processing of personal data can be found in the <\/span>Data Protection Policy<\/span><\/a>.<\/span><\/p>\n <\/b><\/p>\n We generally do not verify or check Our users. Thus, We do not take over any guarantee for the behavior, intentions, identity, honesty, legality or legitimacy of Our users. We have the right to check users at any time using publicly available sources and to commission authorized third parties to do the check for Us.<\/span><\/p>\n You are solely responsible for your actions and interactions with other users. You should therefore always exercise caution and common sense and take appropriate safety precautions when interacting with or meeting other users. You can find information about safe dating in Our <\/span>Safe Dating Policy<\/span><\/a>.<\/span><\/p>\n We stand for and promote positive and respectful interaction between users. However, We are not responsible for the actions or content of users.<\/span><\/p>\n <\/b><\/p>\n Data protection is a matter of course for Us. You can find all information on the processing of personal data transparently in the <\/span>Data Protection Policy<\/span><\/a> as well as Our cookie guidelines:<\/span>Cookie Policy (Website)<\/span><\/a>, <\/span>Cookie Policy (App)<\/span><\/a>.<\/span><\/p>\n <\/b><\/p>\n <\/b> We may offer products (e.g. WOW) or services for purchase on the Website and\/or App (\u201c<\/span>Internal Purchase<\/b>\u201d). If you wish to make an Internal Purchase, you agree that additional terms and conditions may apply to the Internal Purchase, which will be communicated to you at the time of purchase. You can only make an Internal Purchase via the Google Play Store and\/or the Apple App Store. To do this, you must enter a valid payment method into your account in the relevant app store – this is the only payment method We support. Therefore, in the case of an Internal Purchase, the corresponding terms and conditions of Apple or Google also apply. Once you make an Internal Purchase, a charge will be made to your Apple or Google app store account. Once your payment has been successfully processed, you will have access to the purchased products or services.<\/span><\/p>\n The prices for the products or services may vary. This depends on various factors (e.g. country, currency, type of product or service, duration of the product or service). The current prices, the current scope of services (e.g. features of a subscription) and the current term (e.g. for subscriptions) always apply at the time of the Internal Purchase. We have the right to limit, change products or services and parts thereof (e.g. prices, scope of services), discontinue them or deny users access to products or services at any time and without prior notice.<\/span><\/p>\n We may offer special promotions (e.g. trial subscriptions) for products or services.<\/span><\/p>\n For an Internal Purchase, taxes (e.g. VAT) or other fees (e.g. bank fees, credit card fees) may apply. You are responsible for paying the applicable taxes.<\/span><\/p>\n You are not entitled to any refund or compensation from Us for non-use of products or services. You also have no right to a refund or compensation if you delete your user account, uninstall the App or your user account is blocked or deleted by Us and you no longer have access to the Website and\/or App.<\/b><\/p>\n <\/b><\/p>\n We may offer subscriptions on the Website and\/or App (e.g. one or three month subscriptions).<\/span>The subscriptions will be automatically renewed at the end of their term at the then current price and scope of services if you do not cancel the subscription before the end of the term. You must cancel your subscription in your Apple or Google app store account. ATTENTION: Deleting your user account on the Website and\/or App or uninstalling the App will not cancel your subscription. Your subscription will also not be canceled if We block or delete your user account.<\/b><\/p>\n We will inform you in good time if the price or scope of services of your subscription changes, so that you can change or cancel your subscription before the end of the term. If you do not do this, you agree to the new price and scope of services of your subscription and your subscription will automatically be renewed according to the new conditions.<\/span><\/p>\n If you cancel your subscription, you can still use it until the end of the term you paid for. After the term ends, you will no longer be able to use the subscription features and services.<\/span><\/p>\n Since you can use the Website and\/or App without a subscription, your user account will not be automatically deleted when you cancel your subscription.<\/span><\/p>\n <\/b><\/p>\n If you choose a subscription as part of a special offer (e.g. trial subscription, special price), the special offer will be converted into a normal, paid subscription at the end of the term at the then current conditions. <\/span>If you do not want this, you must cancel the special offer in your Apple or Google app store account before the end of the term.<\/b><\/p>\n <\/b><\/p>\n Products (e.g. WOW) may be available for purchase on Our Website and\/or App with Internal Purchases. A purchase of any of these products constitutes a non-transferable, personal, limited, non-sublicensable, revocable license to use or access these products for defined, limited uses. Subject to applicable local law, neither ownership nor title to these products is transferred or assigned. Internal Purchases of products must not and cannot be construed as an alienation of rights to those products. Your product account balance is solely a measure of the scope of your license and therefore does not reflect any stored value in the real world. There are no fees for non-use of products, but the license granted ends in accordance with the contractual terms if We stop providing the products or your user account is closed, terminated or deleted.<\/span><\/p>\n We may control, regulate, modify, remove or otherwise manage these products at any time. This may have an impact on the value of the products. We will not be liable to you or any third party for exercising any of the rights set forth herein.<\/span><\/p>\n The products are not transferable, therefore you may not sell or otherwise transfer products to any other person (natural or legal). You can use the products exclusively for Our Website and\/or App in accordance with the contractual provisions.<\/span><\/p>\n <\/b><\/p>\n In principle, we will not issue refunds for an Internal Purchase made<\/b> \u2013 unless there is a corresponding right to a refund due to applicable laws. Digital products (e.g. WOW) that can be purchased on Our Website or App are never entitled to a refund.<\/span><\/p>\n In the <\/span>European Union, the United Kingdom and the European Economic Area<\/b> exists for <\/span>Subscriptions <\/b>a14 days Refund policy. The 14 day period starts from the time you made the purchase. <\/span>By purchasing a subscription, you agree that you want to use the subscription before the 14-day return period has expired and that if you exercise your right to return, We may charge you the pro rata costs for the duration of your use of the subscription.<\/b><\/p>\n For <\/span>Subscription purchases <\/b>from users residing in <\/span>California, Arizona, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin,<\/b> the following terms and conditions apply: You may cancel your subscription at any time before midnight on the third business day following the date you signed up for your subscription, without penalty or other obligation. In the event that you die before the end of the subscription term, your heirs will be entitled to a pro rata refund in the amount of the subscription term after your death. In the event that you develop a disability before the end of the term of your subscription that makes it impossible for you to use the subscription properly, you will be entitled to a pro-rata refund for the term of the subscription after your disability.<\/span><\/p>\n You must initiate and process all refunds through your Apple or Google app store account. Deleting your account or uninstalling Our App will not trigger a refund.<\/b><\/p>\n <\/b><\/p>\n1. Introduction<\/b><\/h1>\n
2. User account and your responsibility<\/b><\/h1>\n
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3. Content<\/b><\/h1>\n
<\/b><\/p>\n3.1. Basics<\/b><\/h2>\n
3.2. Prohibited content<\/b><\/h2>\n
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3.3. Your content<\/b><\/h2>\n
3.4. Content from other users<\/b><\/h2>\n
3.5. Content from Us<\/b><\/h2>\n
4. Your right of use<\/b><\/h1>\n
5. Rights you grant Us<\/b><\/h1>\n
6. Reporting inappropriate behavior or content<\/b><\/h1>\n
7. Verification and screening of users<\/b><\/h1>\n
8. Data protection<\/b><\/h1>\n
9. Purchase of products and services<\/b><\/h1>\n
<\/b><\/p>\n9.1. Basics<\/b><\/h2>\n
9.2. Subscriptions<\/b><\/h2>\n
9.2.1. Special offers<\/b><\/h3>\n
9.3. Products<\/b><\/h2>\n
9.4. Refund<\/b><\/h2>\n